Booking Terms & Conditions
Highway 2 Adventure is part of Highglen Adventure Ltd.
Bookings
Highglen Adventure Ltd accepts bookings either by a booking form or email as this is classed as an electronic signature.
Bookings will be confirmed by Highglen Adventure on payment of a £10 per person non-refundable deposit along with the signed booking form.
All cancellations must be advised in writing or email and signed by the person who originally made the booking.
Cancellations are accepted from the date Highglen Adventure Ltd receives either written or an email confirming cancellation.
Cancellations incur the following charges: -
- Date of booking to 7 days prior to the activity taking place - Client will lose their non-refundable deposit.
- Within 7 days of the activity taking place - Client will be charged the full amount.
However in the unlikely event that Highglen Adventure Ltd has to cancel an activity due to unforeseen circumstances, the clients deposit and balance will be returned in full.
Final numbers of participants must be confirmed by telephone or email no later than 7 days prior to the activity. Failure to do this will result in the client being charged for the full amount of persons booked. Highglen Adventure Ltd will however be understanding of exceptional circumstances when dealing with call offs.
All outstanding balances must be paid on the date of the activity.
Insurance
Highglen Adventure Ltd carries Public and employer Liability Insurance, it is however suggested that participants consider their own personal accident policy that covers them for the activity they are undertaking.
Safety
Highglen Adventure Ltd reserves the right to change the venue or to postpone / cancel any trip if conditions dictate on the day. This is in accordance with our risk assessments and SOP's.
ALL participants must be made aware that outdoor activities carry a degree of risk. We at Highglen Adventure Ltd will minimise these risks but there is an element of risk in our activities. No one at Highglen Adventure will force anyone to participate if they don't want to. Our instructors are highly experienced and participants must agree to comply with the instructions of our guides and instructors.
On signing the 'booking form' or email booking, you agree and made all participants aware of the terms and conditions set out by Highglen Adventure Ltd.
Age and Health
We are licenced to provide certain activities under the AALS scheme. Certain activities have age restrictions depending on the type of activity, these are detailed on the website.
It is expected that participants have a reasonable level of fitness for the activity chosen, please discuss with Highglen Adventure Ltd prior to booking. Clients must inform Highglen Adventure of any known medical problems or conditions that will affect them during the activity. This will be treated in the strictest confidence.
Parental/guardian consents will be required for school groups or under 18's this to be discussed during booking process.
Transport and Accommodation
Transport and Accommodation can be arranged if required.
